| Unable to Create PDF with Acrobat PDF Writer | | KBA-01138-Z62G8K | | Affects | QuarkXPress 7.x and 8.x
Mac OS 10.4.x and 10.5.x | | Summary | Description:
When I send a job to the print queue via the Adobe PDF 7, 8 or 9 driver, nothing happens. The job disappears from the queue, and no PDF is created. | | Solution | Follow these steps to resolve the problem:
- Update the driver and the PPD of your printer to the most recent version.
- Download and install the CUPS Filter Update, which is available here:
http://downloads.quark.com/Details.aspx?fid=117&&mid=1
If the problem persists, follow these steps:
- Create a PostScript file and drop it on the printer icon.
- In your Printer Preferences, make Adobe PDF your default printer.
- After making Adobe PDF your default printer, you may have to repeat the first steps.
Background:
QuarkXPress sends PostScript to the Common Unix Printing System (CUPS), a framework that is part of the operating system. There is a conflict with one of the conduits in the process chain, causing the job to never get passed on. The CUPS Filter Update resolves the problem by fixing the process. | | Article ID | | AE0075 |
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