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The Quark Support Team is passionate about providing a world-class customer experience through excellent customer service!

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Knowledge Base


You may browse through our Knowledge Base section to check out frequently asked questions and get the best practices.


Announcements

August 2018 Release Notification for Enterprise

Please note that technical support for QuarkXPress 2018 will end on July 31, 2020.
Please note that technical support for QuarkXPress 2017 ended on November 30, 2019.


QuarkXPress - Product Support Guidelines


At Quark we take pride in our customer’s success. End of Life (EOL) timelines are crucial for us to prioritize on new QuarkXPress releases and to align our customers’ expectations. By providing visibility into product release / support guidelines, our customers are better able to plan their adoption of new releases.

The purpose of this information is to elaborate on the following:

  • System requirement for QuarkXPress (version)
  • OS supported
  • Timelines for Product availability, Technical support and product updates.

New Feature Release

OS upgrade Release

Technical Support

Bug Fix Updates

Self-help Support

Customers on Advantage/Maintenance Plan

 

 

 

Bug Fix Updates

Self-help Support

Customers with No (Expired) Plan*

EOL EOS

  • EOL – End of Life - The date on which product reaches end of life for technical support and product updates.
  • EOS - End of Sale – The date when a product release is no longer available for new sale to the customer.
  • New Feature updates will be available until EOS.
  • OS upgrade release will be available until EOS.
  • Technical Support – Support provided by Quark to Advantage/Maintenance Plan customers via portal, phone, chat for a QuarkXPress release. The supported versions will be the current version and the last major version. Support is available until product versions reach EOL.
  • Bug fix updates – Product updates that includes corrections, bug fixes and minor modification. These updates are available until product reaches EOL.
  • Self-help Support – Self-support documentation available to customers on our support portal – support.quark.com.

  • CPU with dual cores or more
  • 4GB RAM available for QuarkXPress
  • 2GB hard disk space for installation

  1. OS supported
    • Mac OS X® 10.11.6 (El Capitan), macOS® 10.12.6 (Sierra), macOS® 10.13.x6 (High Sierra) and macOS® 10.14.x (Mojave).
    • Microsoft® Windows® 7 SP1 (64 Bit), Windows® 8.1 with April 2014 update rollup update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit) or Windows® 10 Version 1709 (64 Bit) or later
  2. EOS – 31st July 2019
  3. EOL – 31st July 2020
  4. Self-help support – available at www.support.quark.com

  1. OS supported
    • macOS® 10.12.6 (Sierra), macOS® 10.13.6 (High Sierra), macOS® 10.14.6 (Mojave) and macOS® 10.15.1 (Catalina)
    • Microsoft® Windows® 8.1 with April 2014 update roll up update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit), Windows® 10 Version 1803 (64 Bit) or later
  2. EOL – 31st July 2021
  3. Self-help support – available at www.support.quark.com

  1. OS supported
    • macOS® 10.13.6 (High Sierra), macOS® 10.14.6 (Mojave) and macOS® 10.15.1 (Catalina)
    • Microsoft® Windows® 8.1 with April 2014 update roll up update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit), Windows® 10 Version 1803 (64 Bit) or later
  2. EOL – 31st July 2022
  3. Self-help support – available at www.support.quark.com

NOTE – Customers who are not on active Advantage/Maintenance plans, please visit our Quark Store or Contact Sales directly to upgrade to an Advantage plan to receive unlimited technical support and quarterly feature updates.