Follow these stools:

  1. Unmap all mapped drives.

  2. Restart the computer, then disable anti-virus software and the Windows firewall.

  3. Choose Start > Run.

  4. Type regedit and then click OK.

  5. In Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

  6. In the right pane, note the values in the Data field for each entry. If a value includes a drive that is not correct for your computer, right-click the entry, type 'c:\my documents' in the Value dialog box, and then click OK.

  7. Repeat step 4 for each entry whose Data value includes an incorrect drive.

  8. Repeat steps 3 through 7 for each of the following registry keys: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

  9. Reinstall QuarkXPress.

For more details, see


1. Changes to the Windows registry should be made only under the supervision of an IT expert.

Back up your Windows registry before making any changes to it.