Depending on the nature of your problem, even one or any combination of the conditions described above can cause this error to be generated.

  1. The first step in troubleshooting this problem is to update to QuarkXPress 7.5 or upgrade to QuarkXPress 8 or 9 to ensure you are not working against a defect that is fixed in these later releases.

  2. Increase the Virtual Memory value in the PDF pane of the QuarkXPress Preferences dialog. The maximum value allowed in this field is 1024. If you suspect that your hard drive may be fragmented, run a disk utility to de-fragment your hard drive.

  3. While exporting the layout to PDF, choose Options under PDF export dialog box. Choose Color on left pane >> Transparency >> Export Transparency Natively . In case this option doesn’t work and no transparency is applied with QuarkXPress try Ignore transparency and export the layout as PDF. Review the PDF QuarkXPress 7 Best Practices: Transparency. This document discusses the best way to lay out transparent objects on your pages for problem-free output.

  4. After consulting with your service providers for their recommendations on image resolution, lower the Transparency Flattening Resolution.

  5. Ensure that QuarkXPress has full Read & Write access to the folder where you are trying to Export as PDF.

  6. Create a new Preferences folder inside your QuarkXPress folder, setting the permissions to that folder and all enclosed items to Read & Write for Everyone.

Background: When exporting a file to PDF QuarkXPress always generates a PostScript and passes the PostScript file off to be rendered into a PDF by a PDF processor (Note: for more information on the various methods of output for PDF files see Solution AE0255). There are several possible reasons that the PDF is not being processed:

  1. You have not allocated enough Virtual Memory in the PDF Preferences dialog for QuarkXPress to process the PDF.

    • There is not enough contiguous disk space on your hard drive to handles the virtual memory you have applied in you PDF Preferences. While the PostScript file is being built, QuarkXPress pages what needs to be written to the virtual memory space as needed. This disk space needs to be a complete block of space not interrupted by other files written to the same area of your hard disk.

      • The resolution of the image to which you have applied transparency is too high, or you have set your Transparency Flattening Resolution too high in the Transparency pane of the Export as PDF dialog.

        • Several transparent objects layered over one another may be layered incorrectly, or the layering of your transparent objects is too complex for the Flattening engine to process.

          • Flattening defects for certain types of transparency relationships caused this error to be generated in QuarkXPress 7.3. These are fixed in either QuarkXPress 7.5 or QuarkXPress 8.x.

            • The folder to which you are trying to export the PDF does not have full Read & Write permissions applied to it.

              • The QuarkXPress application does not have full Read & Write permissions to its Preferences folder.