Windows XP, Vista, Win 7

QuarkXPress 7, 8, 9


  1. This problem can be resolved by disabling McAfee 8 for a short time so that QuarkXPress can write to its Preferences folder without interference from the virus protection software. To disable McAfee 8 you can turn off McAfee, disable the McAfee service, or, if necessary, uninstall McAfee and reinstall after creating a new Preferences folder for QuarkXPress.

  2. Select Start>Run

  • Type 'regedit' in the Run window

  • Navigate to HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Shell Folders>Local AppData

  • The value of this registry should be “C:\Users\{Current UserName}\AppData\Local”. (Please note that {Current UserName} should be the actual username of the logged in user and not the string “{Current UserName}”.)

  • Close regedit

PS: You may also try to delete the Quark folder if it gets created in %Appdata%\ (AppData\Quark) and try to run the program installer if you are trying to install the software


1.Changes to the Windows registry should be made only under the supervision of an IT expert.

Back up your Windows registry before making any changes to it.