1. Go to Control Panel > Regional settings > Language tab and check Install files for EA languages.

  2. The operating system will ask you to insert the OS CD--Insert the CD for installing the files.

  3. Once the machine has restarted go to Control Panel > Regional settings > Advanced.

  4. Choose Japanese from first drop down menu and restart the machine again

  5. Install QuarkXPress


This occurs because the machine either doesn’t have Japanese support enabled or the user has not enabled Japanese in the Non-Unicode settings in Control panel -> Regional settings -> Advanced.