1. Go to Control Panel > Regional settings > Language tab and check Install files for EA languages.

  2. The operating system will ask you to insert the OS CD--Insert the CD for installing the files.

  3. Once the machine has restarted go to Control Panel > Regional settings > Advanced.

  4. Choose Japanese from first drop down menu and restart the machine again

  5. Install QuarkXPress



Background:

This occurs because the machine either doesn’t have Japanese support enabled or the user has not enabled Japanese in the Non-Unicode settings in Control panel -> Regional settings -> Advanced.