- Go to Control Panel > Regional settings > Language tab and check Install files for EA languages.
- The operating system will ask you to insert the OS CD--Insert the CD for installing the files.
- Once the machine has restarted go to Control Panel > Regional settings > Advanced.
- Choose Japanese from first drop down menu and restart the machine again
- Install QuarkXPress
This occurs because the machine either doesnt have Japanese support enabled or the user has not enabled Japanese in the Non-Unicode settings in Control panel -> Regional settings -> Advanced.