Mac OS:



Choose QuarkXPress > Preferences, then go to Open & Save > Non-Unicode Support and choose Roman (Default).



OR



Move the file 'Speciallinebreak.xnt' from the 'XTensions' folder in the QuarkXPress application folder to the 'XTensions Disabled' folder, then quit and relaunch QuarkXPress.



If neither of the above fixes works, do this:





  1. Navigate to [Hard Disk]/Users/[User Name]/Library/Preferences and rename the 'QuarkXPress' folder to 'Old_QuarkXPress'.


  2. Make sure there is no 'Preferences' folder inside the QuarkXPress application folder.







Windows:



Choose Edit > Preferences, then go to Open & Save > Non-Unicode Support and choose Roman (Default).



OR



Move the file 'Speciallinebreak.xnt' from the 'XTensions' folder in the QuarkXPress application folder to the 'XTensions Disabled' folder, then quit and relaunch QuarkXPress.



If neither of the above fixes works, do this:





  1. Navigate to [Hard Disk]/Documents and Settings/[User Name]/Application Data (hidden folder)/Quark and delete the folder named 'QuarkXPress'.


  2. Make sure there is no 'Preferences' folder inside the QuarkXPress application folder.