Below are scenarios that will cause a failure to connect to the QLA Server and how to address each one.

Scenario 1:
Information in the file is incorrect.

The file lists the IP address and port number that QuarkXPress is using to contact the QLA Server. If this information is different from the IP address and port number of the QLA Server, the call is being sent to the wrong IP address or port number. To fix this:

1. Open the file (located at the root level of the QuarkXPress folder).

2. Change the IP Address and Port Number listings to the correct values.

3. Save and Close the file.

4. Launch QuarkXPress to see if you can connect to the QLA Server.

Scenario 2:
A software firewall is activated on the computer where you are launching QuarkXPress. If this is the case, you need to deactivate the software firewall in order to receive a response from the QLA Server. To do so:

For Mac OS X Leopard:

1. Open the System Preferences and click on Security.

2. In the Security System Preference, click on the Firewall pane.

3. For the Firewall settings choose Allow all incoming connections.

For Mac OS X Tiger:

1. Open the System Preferences and click on File Sharing.

2. In the File Sharing System Preferences, click on the Firewall pane.

3. Turn off the Firewall.

For Windows:

1. Go to Control Panel > Windows Firewall.

2. Turn off the firewall.

Note!: If it is not possible to disable the software firewall on your workstation, you can also choose to open a port in the firewall for the QLA service. If this is not possible, the best option is to generate a remote license file for the workstation. You can also temporarily turn off the firewall in order to check out an Extended License.

Scenario 3:
The Extended License file in the QuarkXPress folder has expired. An Extended License file is named for the version of QuarkXPress supported (for example, 'XPress8.0.dat'). If the Extended License expires, it remains in the QuarkXPress folder and must be deleted before QuarkXPress can correctly send and receive calls from the QLA Server. Simply delete this file in order to address this issue.

Scenario 4:
An Emergency Key has expired or is damaged. For more information on the Emergency (backup) key, please see Knowledge Base Solution - QuarkXPress Emergency License File (.qxpelf) Functionality

Scenario 5: file is not available at the correct location. The correct location of is as follows:

C:\Program Files\Quark\QuarkXPress\
C:\Users\Public\Public Documents\Quark\QuarkQuarkXPress
MAC HD >> Applications >> Quark >> QuarkXPress.

When QuarkXPress (or any other QLA-aware application) launches, the QLA Libraries in QuarkXPress send a call to the QLA Server requesting a license. However, there are several different reasons QuarkXPress may not be able to connect with the QLA Server. These can range from not having the correct information in the file to having a local firewall turned on, thus preventing a response by the QLA Server from reaching QuarkXPress.