Verify and make sure that the QLAControlLog.properties​ file is available at the below mentioned location on Windows 7, Windows 8, Windows 2008 or Windows 2012

  • C:\Users\Public\Documents\Quark\Quark_License_Administrator\Client

Note: On the Mac OS and Win XP, the QLAControlLog.properties​ file is located in the 'Client' folder inside the Quark License Administrator application folder.

  • If the file is present, verify the IP addresses of the primary QLA server and the backup QLA server, as well as the port number to make sure they are correct.
  • If the file is not present, contact Quark Technical Support for the QLAControlLog.properties file and place the file at the above mentioned location depending on the OS on which you are experiencing the issue and then update the IP addresses of the primary server and backup server and the port number.