In order to resolve the issue, follow these steps:
- Quit out of the QPS server, if it is still up and running.
- On your QLA Primary server machine, quit out of the QLA Server or, if running as a Service, stop the service. If you are running a Backup Server, ensure that you also quit out of the Backup Server/Service. Navigate to the installed Quark License Administrator folder and open the Server folder.
- Delete the following files:
Save.dat
HWMUsage.dat - Launch the QLA server and ensure that the server is up and running.
- Launch your QLA Backup Server.
Once the QLA servers are up and running, launch the QPS Server.
Background:
The log and .DAT files can sometimes become corrupted and prevent the QLA Server from launching or relaunching after shutting the QLA Server down.