At this time we are unable to confirm that your account has a valid and paid support contract. If you believe this information is incorrect, please send use the contract details on the same ticket for verification.
Quark support provides help for all customers with a current support contract or for customers with a new purchase of a Quark product for the first 90 days. After the initial 90 days all support is provided on a paid basis. We offer both single incident and annual maintenance support plans. Annual plans can only be purchased within the first 90 days of purchasing a new or upgrade product.
If you do not have or do not wish to purchase a support plan you will continue to have access to our Knowledge Base articles and User Forums. All chat, ticketing and phone support will be provided with a valid support contract only.
Please note that as of March 31, 2014, all version of QuarkXPress 8.x or older products are no longer supported. Only licensing and activation support is available on purchase of Single Incident plan for all EOL products, technical support is NOT available for EOL products.
If you wish to upgrade to a more current version please visit our eStore at http://shop.quark.com or call our support team and they can assist you in purchasing an upgrade.
Please see the Quark Support web site at http://support.quark.com
Thank you for your valued interest in Quark products.