Background: This error could be a result of corrupted framework files. Reinstalling the QuarkXPress components can often repair the frameworks. In addition, sometimes permissions can cause this error to display if the user does not have Administrator level permissions on the affected computer. In this case, the application is not able to access the Frameworks files needed in order to launch. Reinstalling as the Root user can resolve this issue, but there are cases where the Frameworks files will have to have their permissions set to Read&Write for everyone while logged in as the Root user.
Solution 1: To avoid this issue:
- Navigate to the QuarkXPress application folder (Hard Drive:Applications:QuarkXPress 9.x) and set the permissions for that folder to Owner: System, Access: Read & Write, Group: Admin, Access: Read & Write, Others: Read only.
- Navigate to the Frameworks folder (Hard Drive:Library:Frameworks) and set the permissions for that folder to Owner: System, Access: Read & Write, Group: Admin, Access: Read & Write, Others: Read only.
If the above steps fail:
- Navigate to the Frameworks folder (Hard Drive:Library:Frameworks). In this folder, add 'Old_' to the beginning of the names of the following files: 'LogoSync.framework,' 'KodakCMS.framework,' ' Xalan-c-cw9.framework,' and 'Xerces-c-cw9.framework.'
- Navigate to the For System folder (Hard Drive:Applications:QuarkXPress 9:For System), double-click the 'QuarkXPress Components' file, and install the components in the default location.
- Try to launch QuarkXPress. If the message still displays, remove any special characters (such as these: .:*?|#) from the drive name.
- Try to launch QuarkXPress. If the message still displays, verify that you have full read/write permissions for the Profiles folder and its contents. (Hard Drive:Applications:QuarkXPress 9.x:Required Components:Profiles).
- Try to launch QuarkXPress. If the message still displays, run the Disk Repair Utility, located at Hard Drive:Applications:Utilities.
- Try to launch QuarkXPress. If the message still displays, uninstall QuarkXPress, then log in as the root user (for Mac OS) and reinstall QuarkXPress. For information on how to log in as the root user on Mac OS, see http://support.apple.com/kb/HT1528?viewlocale=en_US .
In some instances, Quark Technical Support has noted that the Color Manager components can become damaged if certain graphic converter programs are running. If you are running a graphic conversion application, you can resolve the Color QRC load failure problem by following these steps:
- Quit out of the graphic converter application.
- Restart the computer.
- Run the QuarkXPress Components installer
- Launch QuarkXPress
If this fails to resolve the problem, determine if any font management utility was running at the time that QuarkXPress was installed. If it was, disable the font management utility and run the System Components installer again. If the problem persists, please contact Quark Technical Support for assistance.