Accessing Quark Support Portal

  1. Navigate to https://support.quark.com
  2. In order to initiate a Chat session or log a Ticket, please Login to your support account by entering the credentials you would have received. Please ensure to check your SPAM folder for the support account creation notification.

    Note: Your Email will serve as the username. In the event you lose the password associated with your support account, please click Forgot your password?. To begin, enter your email address and click "Reset my password" Once your identity is verified, you will receive an email with a password reset link.

  3. After you are logged in to the Support Portal, you can:
    • Live Chat with us
    • Submit a Ticket
    • View and Update your existing Tickets
    • Access our Knowledgebase Portal


Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, Click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email. Please also check out our knowledge base article for details on how to Get Started.