Summary: Generally this issue is caused due to an accented character present in the user name


1. Navigate to C: > Users > {home_user} >AppData > Local > Quark

2. Rename the QuarkXPress 2017 folder to Old_QuarkXPress 2017.

3. Now, Navigate to C:>Program Files > Quark > QuarkXPress 2017.

4. Create a new folder and name it 'Preferences'. (Note: This folder is Case-Sensitive).

5. In the location as Step 3, Open the file Settings.xml with notepad.

6. Update the file by giving the Preferences folder path in between <Win></Win> tags. Example- <Win>C:\Program Files\Quark\QuarkXPress 2017\Preferences</Win>

7. Save the file and launch QuarkXPress. If you get 'Access Denied' error while saving Settings.xml, please save it on desktop using Save As option.

8. Now, replace the old Settings.xml file with the updated one.

9. Launch QuarkXPress 2017.