Applies to: Windows/MAC

Background: The issue is with Callas output with some Visual C++ where Redistributable Packages are missing so to overcome the problem we need to install/re-install Visual C++ Redistributable Packages to overcome the problem.


Step 1:
1. Copy the DLL files in the following location C:\Program Files\Quark\QuarkXPress 2018\PDFToolBox.
2. DLL files are in the attachment in the zip format. Kindly unzip the files before moving them.
3. Launch QuarkXPress 2018 and test.

 If issue is still there do step 2

Step 2:
1. Install/re-install Visual C++ Redistributable Packages from the following links
2. Launch QuarkXPress and test the PDF export

If issue is still there check with step 3

Step 3:
1. Navigate to C:\Program Files\Quark\QuarkXPress 2018\PDFToolBox\etc\PDFPSTool folder and double click on MTPPS.exe
2. Launch QuarkXPress and test the PDF export.